Case Study– Operational Transformation for a Media Conglomerate

A US-based Mass Media Conglomerate was facing issues with their existing service 金莎论坛provider due to stagnant quality of support,lack of innovation and deteriorating end-user experience.The objective was to reduce cost of operations,提高终端用户体验,establish a next-gen operating model and digital enablement.LTI executed a series of interventions as part of the"Amplified Outcomes"support model – through AI-based Automation,Real-time Dashboards and a fully-automated converged operations model.

By adopting our Mosaic suite,the customer was able to achieve:

30%

Reduction in TCO

50%

Reduction in MTTR

65%

Reduction in Alerts

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